Shipping policy
Shipping Policy
Last updated: August 31, 2026
At Closer Curve, we aim to make every order simple, secure, and discreet. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Shipping Destinations
We currently ship to addresses within the United States.
Available shipping methods, costs, and estimated delivery times are displayed at checkout based on the delivery address.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from transit time.
Once an order has entered fulfillment, we may be unable to change or cancel it.
Estimated Delivery
Estimated delivery after dispatch is 5–12 business days.
The total estimated time from placing an order to delivery is approximately 6–15 business days.
Delivery dates are estimates and are not guaranteed unless explicitly stated at checkout. Carrier delays, severe weather, holidays, high order volumes, and other circumstances outside our control may affect delivery.
If we cannot ship your order within the timeframe originally promised, we will contact you with a revised shipping date and provide the option to accept the delay or cancel the unshipped order for a full refund.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.
Any free-shipping offer will be clearly shown on the product page or during checkout.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing a tracking number, when tracking is available.
Tracking information may take 24–72 hours to update after the carrier receives the package.
Discreet Packaging
All Closer Curve orders are shipped in plain outer packaging. The outside of the package does not display product details or intimate product descriptions.
The sender information required by the carrier may still appear on the shipping label.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at storewhatyouneed@gmail.com. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after an order has been processed or shipped.
Additional shipping charges may apply if an order is returned because of an incomplete, incorrect, or undeliverable address.
Multiple Packages
Items from the same order may occasionally ship separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless disclosed before purchase.
Delayed or Missing Packages
If tracking has not updated for several business days or the estimated delivery window has passed, contact us at storewhatyouneed@gmail.com.
We will review the tracking information and, when appropriate, contact the carrier or shipping partner. Carrier investigations may require additional processing time.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check around the delivery location and any secure package areas.
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Ask household members, neighbors, or building staff whether they accepted it.
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Allow one additional business day, as some carriers mark packages as delivered shortly before arrival.
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Contact the carrier using your tracking number.
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If the package is still missing, contact us at storewhatyouneed@gmail.com.
We will review the situation and assist with the available next steps.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible at storewhatyouneed@gmail.com.
Include your order number and clear photographs of:
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the item received;
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the shipping package;
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the shipping label;
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any visible damage.
Please refer to our Return and Refund Policy for applicable remedies and eligibility requirements.
Refused and Undeliverable Packages
Orders refused by the recipient or returned as undeliverable may be refunded after they are received and inspected. Original shipping charges and return shipping costs may be deducted where permitted, unless the return resulted from our error.
Contact Us
For questions about shipping or an existing order, contact:
Closer Curve
Email: storewhatyouneed@gmail.com
Please include your order number so we can assist you more quickly.